Shipping policy
How long does delivery take?
Domestic Delivery within Serbia:
• Belgrade:
• Standard Delivery: Orders in Belgrade are delivered by City Express within 2 business days of the order if the ordered products are in stock. The delivery fee is paid to the courier according to City Express rates.
• Express Delivery via Yandex: Available on the day of purchase, typically within a few hours. The cost is calculated based on Yandex rates and depends on the distance from the store.
• Outside Belgrade:
• Standard Delivery: Orders to other parts of Serbia are delivered by City Express within 2-3 business days of the order if the ordered products are in stock. The delivery fee is paid to the courier according to City Express rates.
International Delivery:
• Delivery Time:
• Foreign shipping time is normally up to 14 days.*
*Due to delivery chain challenges and customs processing shipping times could be temporarily longer than usual.
How much does delivery cost?
Domestic Delivery within Serbia:
• Belgrade:
• Standard Delivery: Paid to the courier according to City Express rates.
• Express Delivery via Yandex: Calculated based on Yandex rates and depends on the distance from the store.
• Outside Belgrade:
• Standard Delivery: Paid to the courier according to City Express rates.
International Delivery:
• Cost Calculation:
• The exact cost of international delivery is calculated at checkout and depends on the volume and weight of the order.
• Estimated Costs for Shipping a Guitar:
1. Neighboring Countries (Slovenia, Bosnia & Herzegovina, Croatia, Montenegro, North Macedonia) - 3500 RSD (30 EUR)
2. Other European Countries and Turkey - 6000 RSD (50 EUR)
3. Asian and African Countries - 10000 RSD (85 EUR)
4. American Countries, Australia, New Zealand, and Oceania - 12000 RSD (100 EUR)
What should I do if my order hasn’t arrived after two weeks?
If your order hasn’t arrived after two weeks, please contact us and we will look into the details.
For any additional information, please contact us at austorers@gmail.com.
